MacKinnon Media, Inc.

By visiting or shopping at this web site, by making an appointment through this website you accept the following terms and conditions with MacKinnon Media, Inc. Please read them carefully.

MacKinnon Media, Inc. Refund Policy

We offer a 100% Money Back Guarantee on many product purchases. The guarantee varies based on the type of product you have purchased and can be found on the course sales page you originally purchased from.

Danielle MacKinnon School Live Webinar Courses

Ongoing live webinar courses each have a specific add/drop date located located on your course dashboard. Requests for refunds or cancellations made by the appropriate add/drop date through the proper channel will be honored and a 100% refund will be given. No refund will be given for requests made after the add/drop date and we do not honor any requests made through social media or other channels. Live webinar courses usually have an add/drop date 5 days after the first live lesson occurs, but please check your specific course for your exact information.

Danielle MacKinnon School Instant Access Masterclasses

Because the content in Instant Access courses is available instantly, we cannot offer refunds on this type of course.

Be Open Membership Community

In the Be Open Community, you are in charge of your account. Please log in to BeOpenConnect.com to change or modify your account. We do not offer refunds or prorates for Be Open and we cannot “cancel” your account for you. If you do you cancel, you will continue to have access until the last day of your paid period.

Instant Access Long-Term Courses

For Instant Access courses in which the content is dripped out to you over time, we do offer a 100% refund if you let us know you would like to drop the course within 5 days of your purchase. Please follow the instructions in your dashboard to complete your refund properly.

Non-MacKinnon Media, Inc Purchases

We cannot offer refunds on any live courses, webinars or events handled by MacKinnon Media, Inc. as we are not in charge of those events. For refunds or questions about  teleseminars, classes and other media handled by an outside vendor, please contact that specific vendor.

Technical Support

If you have difficulty with your purchase, please contact us for assistance at customerservice@daniellemackinnon.com. We will be happy to help you determine the cause of the problem.

Online Course Access Policy

Due to the changing nature of the classes taught through the Danielle MacKinnon School, course recordings are available for one year after purchase unless otherwise stated upon purchase. After that time, the class will be out-of-date and no longer accessible via the system.

Private Session Policy on Cancellations, Missed Appointments, Session Deposit and Refunds

To Schedule, Cancel or Change a Private Appointment
To schedule , change or cancel an appointment please email us at least 72 hours prior to your appointment. Upon scheduling, you will receive a confirmation email and you will be charged full payment for your session. Clients who miss appointments and/or are greater than 15 minutes late will forfeit their appointments and are charged the full fee for the service. Also see change and cancellation policy below. If you cancel your session outside of these guidelines, you will forfeit the entire fee for your session.
A session can be re-booked to a new date within 3 months of the first reservation providing you adhere to the 72 business hour change policy.

NO REFUNDS will be granted for canceled or missed appointments. NO EXCEPTIONS WILL BE MADE.

All appointments are listed as EASTERN TIME. Danielle phones clients in the US or Canada at the phone number or SKYPE ID registered in the scheduling system. Clients outside the US/Canada who do not use SKYPE will be expected to phone Danielle at their own cost. It is the client’s responsibility to be available at the time of the appointment and to ensure that the contact information listed in the account is correct.

Not being available for a scheduled appointment forfeits the appointment. NO REFUND WILL BE GRANTED. NO EXCEPTIONS WILL BE MADE. We reserve the right NOT to offer appointments to certain individuals. ONLY in this situation will a full refund be returned to the purchaser. Please understand that not showing for an appointment affects valuable appointment time, and is not fair to other clients who want an appointment

Live Webinar Recording Policy

All live webinars filmed through DanielleMacKinnon.com, MacKinnon Media Inc., and Be Open are recorded. When you sign up for one of our live recorded courses, you are giving us permission to record webinar content for future use. If you would like to attend a webinar, but not be on the recording, simply refrain from asking questions, raising your hand, having your webcam on, or participating in the live event.

Privacy Policy

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy.

These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. The information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.

Cookie and tracking technology may be used, depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

If you have any questions, concerns, or comments about our privacy policy, please contact us.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by United States and international copyright laws.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESSED OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE’S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE’S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE’S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

MacKinnon Media, Inc. Disclaimer

This service is provided for entertainment purposes only and no guarantees are implied or stated. Clients must be 18 years or older to book, receive and/or purchase a session, product or service. Sessions are not substitutes for professional, legal, financial, medical, or psychiatric advice or care. Clients are encouraged to please seek the advice of a trained Medical Doctor about any health concerns. ALL sessions, products, and services content are subject to the client’s interpretation.

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