Clients who miss appointments and/or are greater than 15 minutes late will forfeit their appointments and are charged the full fee for the service. Also see change and cancellation policy below.
To change an existing appointment, please email us at admin @ daniellemackinnon.com. We have a strict 72 business-hour change policy. Provided you adhere to the 72 business hour change policy, your session can be re-booked to a new date within 1 month of the first reservation. A session may not be rescheduled more than two times.
To cancel an existing appointment, please email us as well. We have a strict 72 business-hour cancellation policy. You will be refunded the session fee minus $100 as long as you adhered to the 72 business-hour cancellation policy. If you canceled outside of our guidelines, you will forfeit the entire session fee.