By visiting or shopping at this web site, by making an appointment through this website you accept the following terms and conditions with MacKinnon Media, Inc. Please read them carefully.
MacKinnon Media, Inc. No Hassle Policy on Refund Policy for Products (Not Sessions or Live Classes) Purchased through daniellemackinnon.com and animalgurus.com
We’re so sure you’ll be happy with your purchase on daniellemackinnon.com we now offer a 100% Money Back Guarantee on all store purchases made through our website. Just let us know within 30 days of your purchase that you were not satisfied with the content and we will return your money to you within 30 days. We cannot offer refunds on purchases older than 30 days or on purchases made through teleseminars and other audio events not handled by MacKinnon Media, Inc.
Upon refund, if you have purchased a download that requires a username and password, your password will become invalid when we begin the refund process. To request a refund, please call us at (866) 883-2280 or kindly email us. We cannot honor requests made via Facebook, Twitter or web comments as we have no way to effectively track this information.
On the other hand, if you are simply having difficulty with your download, please contact us for assistance at (866) 883-2280 or email us. We will be happy to help you determine the cause of the problem.
MacKinnon Media, Inc. Refund Policy for Live Webinar Classes handled by MacKinnon Media, Inc.
Because one-time live classes are just that – LIVE – we cannot offer refunds on those handled by MacKinnon Media, Inc. This includes one or two-time live webinars, teleseminars, and other such classes. Recordings of these classes are almost always made and available for those who couldn’t attend the live class or who want to re-listen and information about a recording for a class of this nature is always included at the bottom of the class description. For refunds or questions about teleseminars, classes and other media handled by an outside vendor, please contact that specific vendor.
For ongoing live-webinar classes such as the Soul Level Animal Communication program or other long-term classes offered through the Danielle MacKinnon School of Animal Communication, we will refund your entire purchase within 10 days of the start date of your first class. Requests made after that time will not be honored.
MacKinnon Media, Inc. Policy on Cancellations, Missed Appointments, Session Deposit and Refunds
To schedule an appointment please email or call us at (866) 883-2280, Monday through Friday 9am-4pm Eastern Time. Upon scheduling, you will receive a confirmation email and you will be charged full payment for your session via Mastercard, Visa or Discover card. Clients who miss appointments and/or are greater than 15 minutes late will forfeit their appointments and are charged the full fee for the service. Also see change and cancellation policy below.
To cancel an existing appointment, please call us at (866) 883-2280. We have a strict 72 business-hour cancellation policy. You will be refunded the session fee minus $100 as long as you adhered to the 72 business-hour cancellation policy. If you canceled outside of our guidelines, you will forfeit the entire session fee.
NO REFUNDS will be granted for canceled or missed appointments. NO EXCEPTIONS WILL BE MADE. Please do not book and pay for an appointment if you do NOT intend to keep it.
All appointments are listed as EASTERN TIME on the scheduler. Danielle phones clients in the US or Canada at the phone number or SKYPE ID registered in the scheduling system. Clients outside the US/Canada who do not use SKYPE will be expected to phone Danielle at their own cost. It is the client’s responsibility to be available at the time of the appointment and to ensure that the contact information listed in the account is correct.
Not being available for a scheduled appointment forfeits the appointment. NO REFUND WILL BE GRANTED. NO EXCEPTIONS WILL BE MADE.
We reserve the right NOT to offer appointments to certain individuals. ONLY in this situation will a full refund be returned to the purchaser.
Please understand that not showing for an appointment affects valuable appointment time, and is not fair to other clients who want an appointment
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by United States and international copyright laws.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESSED OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE’S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE’S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE’S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. The information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.
Cookie and tracking technology may be used, depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
MacKinnon Media, Inc. Disclaimer
This service is provided for entertainment purposes only and no guarantees are implied or stated. Clients must be 18 years or older to book, receive and/or purchase a session, product or service. Sessions are not substitutes for professional, legal, financial, medical, or psychiatric advice or care. Clients are encouraged to please seek the advice of a trained Medical Doctor about any health concerns. ALL sessions, products, and services content are subject to the client’s interpretation.