Contact

Contact

Due to the high volume of emails we receive daily we are unable to answer each email therefore we have created the Session Preparation Page and the FAQs page to answer your questions.


Purchase, Login, or Download Problems?

Please contact Customer Service at customerservice@daniellemackinnon.com. We will respond within 24 business hours and help you with any problems you’re having!


Questions about classes or the Danielle MacKinnon School of Animal Communication?

Please contact the office directly at info@daniellemackinnon.com. We will respond within 24 business hours. Please read through the FAQ‘s and Session Preparation pages before emailing us as it’s going to be a lot quicker for you to find your answer right now rather than waiting a day for us to respond! Being clear and concise in your questions will allow us to best answer your question!

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Scheduling a Private Appointment

To be added to the wait list for a private session with Danielle, please complete the form below.  We will notify those on the wait list on a first-come first-served basis. The current wait is greater than six months. When you sign up, we’ll also add you to our e-newsletter so that you can be kept abreast of Danielle’s schedule. Be sure to add danielle@daniellemackinnon.com to your safe senders list so you won’t miss notification that your spot on the list is ready for booking!

Danielle also offers emergency sessions for $495/55 minutes. Emergency Sessions allow you to jump the line. If interested, please email the office directly and use the subject line “Emergency Session.” We do our best to honor every Emergency Session request that we can.

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To Cancel or Change a Private Appointment

Clients who miss appointments and/or are greater than 15 minutes late will forfeit their appointments and are charged the full fee for the service. Also see change and cancellation policy below.

To change an existing appointment, please call us at (866) 883-2280. We have a strict 72 business-hour change policy. At that time, a session can be re-booked to a new date within 3 months of the first reservation providing you adhere to the 72 business hour change policy.  A session may not be rescheduled more than two times.

To cancel an existing appointment, please call us at (866) 883-2280. We have a strict 72 business-hour cancellation policy. You will be refunded the session fee minus $100 as long as you adhered to the 72 business-hour cancellation policy. If you canceled outside of our guidelines, you will forfeit the entire session fee.[/callout]