Contact

Contact

Due to the high volume of emails we receive daily we are unable to answer each email therefore we have created the Session Preparation Page and the FAQs page to answer your questions.

To Schedule, Cancel or Change a Private Appointment

As of August 1, 2013:
To schedule an appointment please email or call us at (866) 883-2280, Monday through Friday 9am-4pm Eastern Time. Upon scheduling, you will receive a confirmation email and you will be charged full payment for your session via Mastercard, Visa or Discover card. Clients who miss appointments and/or are greater than 15 minutes late will forfeit their appointments and are charged the full fee for the service. Also see change and cancellation policy below.

To change an existing appointment, please call us at (866) 883-2280. We have a strict 72 business-hour change policy. At that time, a session can be re-booked to a new date within 3 months of the first reservation providing you adhere to the 72 business hour change policy.  A session may not be rescheduled more than two times.

To cancel an existing appointment, please call us at (866) 883-2280. We have a strict 72 business-hour cancellation policy. You will be refunded the session fee minus $100 as long as you adhered to the 72 business-hour cancellation policy. If you canceled outside of our guidelines, you will forfeit the entire session fee.

Purchase/Download Problems:
Please contact Customer Service at customerservice@daniellemackinnon.com.
Customer Service

Questions Via Email

Remember, please read the Session Prep Page and the FAQ Page before submitting your question as we are unable to answer questions already covered on those pages. The most succinct emails are always addressed first. Please also refrain from sharing your history as Danielle prefers to work with her clients without any prior knowledge of their situation.

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